Our Property is Clean + Safe Certified by the California Hotel & Lodging Association

We have always taken pride in the high level of cleanliness of our property and guest rooms. We use cleaning and disinfectant products approved for use against COVID-19 and have enhanced our already high standard cleaning procedures per the Clean + Safe Checklist put forth by the California Hotel & Lodging Association.

Our Cleanliness Commitment to You

↠ Frequently clean and disinfect high traffic areas and commonly used hard surfaces throughout the day.

↠ Clean and sanitize touchable surfaces and equipment between shifts or users, whichever is more frequent

↠ Removal of reusable collateral from our guest rooms

↠ Cleaning linens at high temperatures using products in accordance with CDC guidelines

↠ Provide and require our team members to wear personal protective gear and train them on proper use

↠ Train our team members on COVID-19, preventing the spread, the importance of self-screening at home per CDC guidelines, and not coming to work if/when ill

clean and safe badge for california hotels

 

RESERVATIONS

We’re currently accepting reservations for all travelers. Leisure travel reservations may be made for stays beginning on June 12, 2020. If you have existing reservations for a visit prior to this date, we are happy to help you adjust your travel plans. Please contact us at 530.583.4242 should you need assistance.  Your business and loyalty are very important to us. For any groups, weddings or meetings, please contact our sales team at specialevents@granlibakken.com to discuss planning your future event.

 

KEEPING YOU SAFE

Nothing is more important than the health and safety of our guests and employees. The Granlibakken team is committed to protecting the wellbeing of our guests and team members by providing a comfortable and safe environment for everyone who visits our property. We are updating our current best practices and making sure our teams take extra precautions in order to deliver a fulfilling and enjoyable travel experience.

Please continue reading about the enhanced processes and procedures we’re upholding to create a happy and healthy environment for all to enjoy. Your peace of mind is important to us – if you have additional questions or concerns please reach out to our Front Desk at 530.583.4242.

For more information on COVID-19 and the latest national guidelines, please refer to the Centers for Disease Control and Prevention (CDC), the U.S. State Department’s page regarding COVID-19, or your local health authority.

 

YOUR FUTURE STAY AT GRANLIBAKKEN

Our team is committed to providing every guest with the peace of mind to relax and enjoy their time with us. You will be welcomed by a team of individuals that have been fully trained on the importance of upholding the highest level of sanitation standards and the sensitivity of the current circumstance in which we are in.

Our team has diligently implemented all safety precautions recommended by the CDC and a supplemental cleaning process throughout the property and guest rooms in which a two-part sanitizing process is being used on all high touch surfaces. Even so, it is impossible to eliminate all risks of exposure to infectious diseases. If you have specific questions or concerns that are not addressed in the materials provided, please direct them to info@granlibakken.com.

 

PERSONAL PROTECTIVE EQUIPMENT (PPE)

  • Appropriate Personal Protective Equipment (PPE) will be worn by all team members based on their roles and responsibilities and in adherence to state or local regulations and guidance.
  • Gloves will be provided to team members whose responsibilities require them as determined by medical experts and CDC guidelines including housekeeping, engineering, and any major operating departments in direct contact with guests.

 

SOCIAL AND PHYSICAL DISTANCING

Social and physical distancing, one of the most effective tools used to control and reduce the spread of Coronavirus, is being taken very seriously at Granlibakken. We are taking steps to promote “social distancing” in public areas of our hotel with:

  • Seating in all public areas, pools, and lounges is positioned at least six feet apart.
  • We recommend that all guests do their part and strive to maintain at least six feet between themselves and others.
  • Social distancing is practiced by all team members on the property and the health of each individual is being closely monitored.
  • All property outlets will comply with or exceed local or state-mandated occupancy limits.
    Stairwells are clearly marked and open for guest use.

 

HAND SANITIZER

Hand sanitizer dispensers will be placed at all guest and team member entrances and contact areas such as reception areas, hotel lobby, restaurant/secondary entrances, meeting and convention spaces, pools, spa, and exercise areas.

 

EMPLOYEE AND GUEST HEALTH CONCERNS

  • We are taking steps to lower the risk of team member health issues, requiring any ill employees and any who travel to higher risk areas to stay home for two weeks and until they are free of symptoms.
  • Our team members have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on the property to local health officials.
  • If we are alerted to a presumptive case of COVID-19 at the property, we will work with the Public Health Officials to follow the appropriate actions recommended.

 

ENHANCED CLEANING PROCESS

While Granlibakken has always placed a strong emphasis on the cleanliness, safety, and comfort of our property, we’ve taken our standards even further by investing in more aggressive protocols, including increasing the frequency and extent of our cleanings, as well as following or exceeding the recommended procedures and protocols established by the World Health Organization (WHO), US Centers for Disease Control and Prevention (CDC), and local authorities. The enhanced sanitation process will be performed by highly trained team members and entails the following:

 

PUBLIC AREAS

  • We have changed protocols for cleaning, adding greater disinfecting steps in the cleaning of public areas including lobbies, fitness centers (when open), public restrooms, and stairwells This includes dedicated team members constantly disinfecting high touch areas of the hotel throughout the day.
  • High touch areas, such as, but not limited to doors, door handles, handrails, public phones, furniture in public spaces, remote controls, signature pads, credit card readers, and drinking stations are cleaned and sanitized on a frequent and routine basis.
  • Our team upholds a strict schedule of routine hand sanitation throughout their time on the property.
  • High traffic areas, such as but not limited to entryways and hallways, are cleaned and sanitized routinely rather than late at night when there are no guests around.
  • Public restrooms are cleaned with increased frequency. Flushers, locks, walls, toilet seats, dispensing stations, sinks, faucets, and doors are disinfected during each service.
  • All reception areas are wiped down between every guest interaction.
  • Hand sanitizing stations will be strategically placed throughout the property. Supply levels are checked by staff on a routine basis.
  • A variety of touchpoints in our public spaces have been removed and for those that remain, enhanced sanitation routines are in place.

 

DINING

In accordance with government standards within Placer County, Granibakken is pleased to open up to 50% guest occupancy outdoors on the Cedar House Pub patio.
Click here for our updated dining guidelines: granlibakken.com/phase-two-opening-dining

 

RECREATION, FITNESS AREA, AND SPA

We are pleased to offer a selection of our outdoor activities, including hiking, biking, trail running, tennis, an outdoor par course, and Treetop ropes course and tours in our Adventure Park.
The Spa at Granlibakken and our hot tub and sauna will remain closed until restrictions are lifted by local government officials.

 

GUEST ROOMS

  • We no longer offer Daily Housekeeping Service.
  • For our guests’ safety, we’ve eliminated a portion of the touchpoints in our guest rooms.
  • We have replaced re-usable items (such as glassware) with wrapped, one-time-use items.
  • Additional housekeeping services may be requested for stays of 3 or more days and coordinated with our front desk upon check-in.
  • Special requests for additional toiletries are available via a no-touch delivery service. Delivery time may also be specified.
  • After cleaning, each guest room will be free of guests for a 24-hour period before the next check-in.

 

ENHANCED CHECK-OUT CLEANING PROCESS

  • Rooms are thoroughly cleaned and disinfected upon departure.
  • Our housekeeping departments will leverage partnerships with our national vendors on the best cleaning practices, tools, and supplies.
  • Used linen is folded and bagged in each guest room (staff never shakes towels or sheets in the room as this practice releases particles into the air).
  • Increased attention to thorough vacuuming of rugs and sanitation of floors, including low-traffic and hard-to-reach surfaces.

 

The following Reopening Plan has been developed by Granlibakken Tahoe and follows California State, Placer County, and CDC directives. Please note, it is currently prohibited by state and county directives to travel from outside the area for the purpose of lodging in the Tahoe area. Granlibakken’s Reopening Plan is subject to change without notice as new information is available.

Our staff has been trained to avoid shared contact with co-workers/guests, shared touching of objects/surfaces, and keeping distance as much as possible.  Management is trained to stay informed with updated and credible information on the COVID-19 virus and follow the information listed by the CDC at https://www.cdc.gov/coronavirus/2019-ncov/index.html. We are currently open for dining at the Cedar House with the following directives in place.

Risk Assessment and Protective Plan

  • We have performed a detailed risk assessment to ensure the safety of our employees and customers.
  • A protection plan that follows California State, Placer County, and CDC directives are in place.
  • Dining operations are at half occupancy. Guests (except for families and groups quarantined together) are required to sit at least six feet apart.

Customer and Employee Safety

  • Plexiglass barriers are in place at our take-out window, bar, and hostess stand.
  • All staff is required to wear proper personal protective equipment such as masks and gloves where/when appropriate.
  • We encourage our guests to order online and take-out food with a separate take-out order/pick up area away from guests waiting to sit. Guests waiting to be seated are encouraged to walk around the property.
  • We are utilizing an on-line reservation app to text guests when their tables are ready.
  • Our restaurants and all food service areas have been reconfigured to “low-touch” in terms of payment, condiments, dishes, silverware, glassware, chairs, and tables.
  • Floors are marked at the take-out window, bar, and hostess stand (as well as restaurants and other gathering areas) outlining how to stay in line while still maintaining at least six feet of social distancing.

Cleanliness

  • Hand sanitizer stations are located at the entrance to all dining areas. Additional signage around the resort has been put in place to remind guests and staff to wash their hands thoroughly as much as possible with warm soapy water for at least 20 seconds.
  • Depending on the weather, windows and doors will be opened up during hours of operation and rooms aired out before and after service.
  • All kitchen and dining staff have been trained to clean using CDC recommended products/disinfectants safely and correctly.  
  • Restaurant routine cleaning and disinfection to include all contact surfaces in public areas such as; chairs, tables, door handles, and water faucet handles are being performed.
  • Front desk and lobby public spaces are cleaned frequently to include;  tables, food services entrances, buttons on elevators, water fountains, and ice and vending machines.
  • A training process is in place to educate all staff on the most common signs and symptoms of coronavirus infection. If they witness a guest or co-worker showing any of these signs they are to report it to management.

We are grateful for your outpouring of support for Granlibakken over the last week. Online gift cards & merchandise sales combined with future reservations and private donations have been vital to our current operations.

While the government and financial institutions work out the details of how stimulus funds will be distributed, our loyal guests, friends and family have provided financial and emotional support to begin to reimagine the customer experience at Granlibakken. We are confident that Granlibakken will be able to serve customers as soon as restrictions are modified to allow for travel to the Tahoe area.

While we are currently meeting our financial obligations with existing assets, we are working with the Small Business Administration and local lenders to secure some disaster relief funding. We believe such funding will help our staff and fund operations until restrictions are modified to allow for travel. At this point we have no information on if or when such funding may actually be available.

Without any insight into County, State or Federal plans, we are developing conceptual plans to reimagine operations and services based on various travel model assumptions. Our entering assumptions are that when travel will start, it will be relaxed regionally first with detailed group size and behaviour restrictions.

In the near term we are looking at ways to provide immediate help in the community. For example, next week we plan to test delivery options with Granlibakken offering basic grocery supplies like milk, eggs, beer and wine. We are looking to leverage our network of current suppliers and save our neighbors from taking an unnecessary trip to the grocery store. As this service expands, we hope to learn more about what resources Granlibakken can provide for anyone in the community and offer curbside pickup options.

Thank you all for your confidence in Granlibakken. We are taking the opportunity to reimagine and reinvent. Unprecedented circumstances offer the opportunity for unbounded creativity. Please stay healthy and plan to visit us as soon as safety and government restrictions allow.

Norma, Ron and Lauren Parson   

Local Resources

Sierra Business Council helps with small businesses applying for relief, guiding you through available resources, cash flow concerns, supply chain interruptions, workforce capacity, insurance coverage and more - at no cost.

Placer County COVID-19 resources

Federal Government Resources

Internal Revenue Service (IRS) — The Treasury Department and IRS announced a three-month delay for any tax payments owed up to $1 million. You’ll still need to file your returns by April 15, 2020 but will have until July 15 to pay. This will apply to individual tax returns but should also cover many pass-through entities and small businesses.

Small Business Administration Economic Injury Disaster Loans — Designated areas are eligible for working capital loans up to $2 million. Interest rates are 3.75% for small business and 2.75% for non-profits, with long-term repayments up to a maximum of 30 years. You can apply online or call the SBA disaster assistance customer service center at 1-800-659-2955.

Coronavirus (COVID-19): Small Business Guidance & Loan Resources - Small business owners in all U.S. states and territories are currently eligible to apply for a low-interest loan due to Coronavirus (COVID-19)

Unemployment Insurance

Enhanced unemployment benefits now available for eligible employees adding $600/week in addition to $450/week (maximum available pre-tax in CA) for 4 months in addition to 26 weeks of available benefits for a total of 42 weeks in CA.

$1,2000 Stimulus checks ($500 per child) going out first to anyone who filed taxes electronically by direct deposit first (within 3 weeks) and then issued through the mail.

Available Small Business Grants & Loans from Private Companies

COVID-19: Ad credits for Google Ads Small and Medium-sized Businesses

Facebook Small Business Grants Program

Verizon Small Business Program

Kiva small business loans up to $15,000

Hello Alice - COVID-19 Business Resource Center with grants up to $10,000

Hospitality Industry Support

James Beard Foundation

Coco Fund 

Restaurant Workers Community Fund

"After you enjoy a meal or drink at home, send money directly to a service industry professional who has been financially affected by coronavirus"

Example of local direct payment solution - Charlotte Agenda - Give a Virtual Tip

Free software for small business owners

Build your online store on Shopify - 90 day free trial. Integrate your online store by selling gift cards, products and merch with your POS for brick and mortar. Payment processing through all major credit cards, PayPal business and Amazon payments through mobile apps. Transaction rates as low 2.4% + .30 per transaction

Build a new website on Squarespace - SaaS-based content management system offering a website builder, blogging platform, and hosting service.

Zoom Basic Plan — Host up to 100 participants in a meeting and hold unlimited one-on-one meetings with the video-conference provider’s complimentary plan. This does provide a 40-minute limit on group meetings, though you’re not limited to the number of meetings

SEO MOZ - check your businesses online ranking on Google and online reputation. Take the time to fix outdated issues on your website and stay in touch with your customers. Start to think about the online user experience for your customers.

Panda Doc - Free e signatures online


Beware of bad actors and companies taking advantage of small business owner during this time. Yelp began auto generating fundraisers on GoFundMe without contacting businesses and it backfired.

Yelp to stop auto-creating fundraisers after outrage from business owners

Yelp appears to be “offering free services” but when you have your customers make an order through Yelp the company now controls your customer messaging and customer list. For "free" Yelp is collecting your customers information and purchasing behavior. Meanwhile they still won’t let you manage the reviews about your business based on their policy and rather than controlling your own customer lists and messaging Yelp “take care of it for you”.

 

Hello Granlibakken Family –

Today, we wanted to give you an update about how Granlibakken and the local Tahoe community has been severely affected financially by the COVID-19 virus.

On February 29th, Granlibakken Management Company had forecasted a strong year and was financially positioned to meet all fiscal obligations. Unfortunately, starting on February 27, we started receiving cancellations from booked groups and from individual travelers.  Revenues for most of March, April and into June are now zero, down from a forecasted almost $2,000,000.

We have reduced our workforce by about 95% and are managing down all our expenses. We have met all our financial obligations to date; nonetheless, we expect to run out of cash on the 5th of April.  Based on the current situation, our analysis suggests that GMC business will not return to any reasonably predictable level of income for 400 days.

Granlibakken is a family-owned & operated independent resort and association management business that has always been a strong supporter of the local community and local economy.  The unprecedented scope and impact of the health crisis exceeds Granlibakken’s, a small business, financial crises management resources. We may be the biggest small business in our area; the real possibility of all us small businesses failing in the next weeks are frightening.


Read more about the effects of COVID-19 in Tahoe on MoonShineInk.com
Do Not Visit Tahoe/Truckee

This interview was given a week ago and now we must be focused on the small business community

Co-owner (of Granlibakken) Ron Parson is focused on the coronavirus’s effects on the local economy. “What we really should be talking about,” he said, “is how can we minimize the risk globally and nationally and still allow people to function.”

Parson is not a COVID-19 denier, by the way. He wanted to make it clear that he 100% believes the coronavirus is “a major global and national strategic issue.” His argument is that Tahoe needs to adapt logically; the region needs to be thinking beyond the cliff, beyond the minute-by-minute updates. He compared the current potential outfall to the 2008 recession, during which the economy was falling apart.

“[Last] weekend we lost somewhere between 5,000 and 10,000 jobs at Lake Tahoe,” Parson said. “If you take our demographic base, that’s pretty much everybody in the industry; restaurants, ski areas, lodging, retail, everybody’s lost their job. Nationally, a lot of people can shift to a home job. But that’s not the case up here. Up here, almost everybody is tied to the tourism business.”


 

Granlibakken is supporting the employees recently laid off by providing food and supplies and will also be providing assistance to anyone in the local community who needs help filing an unemployment claim by calling our front desk to schedule a time to use the business center in our hotel.

Today, we are asking our loyal guests, friends and family for your help by funding our future hotel operations so we can continue providing services to our J1s & H-2Bs who are unable to travel home, our employees who live on campus, our homeowners and any members of the local community who seek shelter.

Visit our new online store Granlibakken.com/merchandise where anyone can purchase a digital gift certificate and a variety of Granlibakken merchandise that will fund our current hotel operations. We also encourage our loyal guests to book a trip through our website today with future travel dates and we will adjust the dates without any restrictions once we know when we are able to welcome guests back to enjoy Granlibakken and Tahoe again.

Use code MAR20 for the lowest available rates on Granlibakken.com

We are all in this crisis together and will come through this stronger than ever. We hope this real life update is shared to as many people as possible and we thank you for your support during this difficult time.

Here is a complete list of essential businesses still operating locally created by Tahoe Truckee People. These vital small businesses in Tahoe need your support from home now more than ever.

Granlibakken Tahoe

Timeline

Wednesday, March 4th – Granlibakken begins to implement precautionary measures for guests and employees and provides daily updates to the change in hotel operations for COVID19.

Friday March 6th – Granlibakken begins to send messaging to guests about preventative measures we have taken for COVID19.

Saturday night, March 14th – Squaw and Northstar announce they are closing due to COVID19

Sunday,  March 15th – North Lake Tahoe Resort Association announces that “all resorts are closed” on social media. Caption was later edited to “most resorts have closed”.

Tuesday, March 17th – NLRTA phone call with Tahoe stakeholders

Thursday, March 19th – Shelter-in-place ordered by Placer County and Gov. Newsome announces California orders only essential travel

Friday, March 20th – Granlibakken announces closure of winter operations

Monday, March 23rd – Do Not Visit to Tahoe/Truckee published in Moonshine Ink

Read the latest news from Granlibakken Tahoe:

Granlibakken Reopening Statement (June 10, 2020) -Read More 

Phase 2 Plan for reopening Dining COVID-19 Crisis in Tahoe (May 28, 2020) -Read More 

How to Support Granlibakken During The COVID-19 Crisis in Tahoe (Mar 26, 2020) - Read More

Small Business Resources Available in Tahoe (Mar 29,2020) - Read More

REIMAGINING Granlibakken (April 3, 2020) - Read More


 

Last Updated: (April 11, 2020) at 12:30 pm

Sunrise at Granlibakken

To All Guests:

Granlibakken is taking every effort to ensure the safety of our guests and employees during this time.

On March 19th, Governor Gavin Newsom issued a stay-at-home order to protect the health and well-being of all Californians and to establish consistency across the state in order to slow the spread of COVID-19. 

Placer County has issued an updated directive on April 11th for residents to remain at home until May 1st except to engage in “essential activities” effective 12:01am April 10th in response to the local spread of COVID-19.

Therefore the following services will be closed at Granlibakken: 

All pool facilities

Ski & Sled Hill

Cedar House Pub

Breakfast

 

Granlibakken will continue to accommodate our current guests and homeowners while continuing to serve a need in the local community. We greatly appreciate your understanding and look forward to serving you in the future.

 

We continue to stay open to serve the following groups:

  • To provide COVID-19 mitigation and containment measures (for example, isolation and quarantine or the housing of displaced persons or the homeless);
  • To provide housing for essential critical infrastructure workers; and
  • For use by the property owner(s) and their immediate family members.

 

Sincerely,

Granlibakken Tahoe

Questions? Contact our front desk at Reservations@granlibakken.com 

Our front desk is available between 8:00am - 4:00pm for any questions you may have about an upcoming reservation.

Granlibakken is proud to host the 1st Tahoe Truckee Green Lodging Event. Granlibakken's owner Ron Parson will be giving a tour of the properties green business practices at Granlibakken during the event. Granlibakken was the first business in Tahoe to become certified green by Sierra Business Council in November of 2019. read more

Rescheduled for September 15th, 2002

LAKE TAHOE, CA & NV – greenUP!, Incline Village General Improvement District, Sierra Business Council, the Tahoe Regional Planning Agency, and Western Nevada College partner to offer a FREE Green Lodging Workshop for small to medium hotels, lodges and the hospitality industry.

While the organizers are targeting small to medium hotels and lodges around the Lake Tahoe region and vicinity, any hospitality establishment or industry professional may attend the event to learn best practices for operating at the highest environmental operational efficiency. Best practices covered in the workshop include energy efficiency, food and waste management, customer engagement, and sustainable transportation.

“Sustainability experts from across the Lake Tahoe Region will be presenting at the Tahoe Truckee Green Lodging Workshop on May 20,” said Donna Walden, President of the greenUP! Board. “The vision is to help businesses preserve Lake Tahoe for future generations.”

As part of the workshop, hotels and lodges are encouraged to join the California or the Nevada Green Business Networks” said Kristin York from the Sierra Small Business Development Center. “This is not a requirement to attend, but will help facilitate easier adoption of actions necessary to become a green establishment.”

“For over 50 years, agencies and organizations in the Lake Tahoe Region have taken actions to enhance our beautiful lake and surrounding regions,” said Devin Middlebrook, sustainability program manager for the Tahoe Regional Planning Agency. “Hotels and the hospitality industry play a large role in making Tahoe more sustainable.”

“Tourists and hotel guests and their destination decisions play a huge part in the sustainability of our region,” said Madonna Dunbar, Resource Conservationist, Incline Village GID and Executive Director of the Tahoe Water Suppliers Association. “Tahoe guests can become environmental stewards and contribute towards making Tahoe a clean destination for this millennium and the next.”

“Western Nevada College hosts the green business program for the state of Nevada,” said Dr. Georgia White, Professional and Applied Technology Division Director. “The hospitality industry is a significant sector in our state. The opportunity to learn from industry leaders and implement best practices will improve the environmental scorecard for our state.”

Space for the workshop is limited. To register, visit: https://tinyurl.com/TahoeGreenLodging

About:

greenUP! is a 501(c)(3) non-profit that provides environmental education for businesses helping Nevada cut down on waste, reduce valuable resource consumption and fight climate change in an environmentally safe and cost-effective manner. See http://greenupnow.biz

The Incline Village General Improvement District, commonly referred to as IVGID, is a quasi- public agency established under Nevada Revised Statute, Chapter 318 and chartered to provide water, sewer, trash and recreation services for the communities of Incline Village and Crystal Bay, Nevada. It is governed by an elected Board of Trustees which, acting on behalf of the electorate, sets policy and determines strategies for the accomplishing its charter. Both Incline Village and Crystal Bay, Nevada are located within Washoe County, the entity that had the authority to create IVGID, and they are both unincorporated areas within Washoe County. For more information, visit https://www.yourtahoeplace.com/ivgid

The Sierra Business Council pioneers and demonstrates innovative approaches and solutions to increase community vitality, economic prosperity, environmental quality, and social fairness in the Sierra Nevada. We act as steward leaders of the region, taking responsibility for the care and responsible management of our place, guided by the triple bottom line that considers the economy, environment, and community simultaneously. See https://sierrabusiness.org

The Tahoe Regional Planning Agency leads the cooperative effort to preserve, restore, and enhance the unique natural and human environment of the Lake Tahoe Region, while improving local communities, and people’s interactions with our irreplaceable environment. See: https://www.trpa.org

Since 1971, Western Nevada College has helped students embark on the road to success by preparing them for a variety of careers through associate and bachelor degrees, industry certifications and workforce training. WNC offers exemplary academics, affordability and student satisfaction. Many Western grads become leaders in their communities and excel in their professions. Through its multiple campuses, resource and learning centers, cohorts and expanding online offerings, Western is able to meet many students’ needs, whether they are residing in remote parts of Nevada or trying to fit in their education while raising a family. For more information, visit: https://www.wnc.edu